Questions about working with DC Digital, answered.

A digital marketing agency helps a business win customers online. In practice that means building or improving the website, helping it show up on Google and in AI answers, running ads on Google and social media, managing social accounts, and reporting on what it all produces. Some, like us, also go out and contact the companies most likely to buy. The good ones measure all of it against enquiries.

Ask six questions. How will you measure success: enquiries, or rankings and clicks? Who will I actually deal with? Who owns the website, accounts and data? Can I see real examples with real figures? What are your prices and minimum terms? And what would you not recommend for us? The last one is the most revealing: an agency that recommends everything is selling, not advising.

Compared with most agencies: you deal with the founder, every price is published, and we go out and find customers as well as helping them find you. Compared with a freelancer: one person joins up the website, search, ads, social and outreach, rather than covering one channel. Compared with hiring: no recruitment, several skills for one monthly fee, and a three-month minimum rather than a permanent salary.

Probably, if you’re in construction and the built environment or a B2B service firm: that’s where most of our work is, with clients such as CSF Building Contractors, Mr Gates and MG Group, and Madisons Commercial Solutions. We’ve also worked with firms such as Epworth Investment Management. If you’re in a sector we haven’t worked in, we’ll tell you, and tell you whether we think it matters.

Yes. Our work page has three case studies, each published with the client’s permission: an outbound campaign for CSF Building Contractors, a new website and market research for Mr Gates and MG Group, and social media content for Madisons Commercial Solutions. Where we have figures, they’re shown with their denominators and dates. You can also see mrgates.co.uk live.

It depends on the channel, your market and what you already have, and anyone who promises a number before looking is guessing. What we can promise is what we measure: enquiries and the business they turn into, not impressions or followers. We’ll give you a realistic view for your business on the first call.

It depends on the channel. Google Ads and paid social can bring enquiries soon after launch, with the first months spent finding what works. Replies to a SendIQ campaign start as soon as it goes live. A new website takes about 4 to 12 weeks to build. SEO is the slowest: technical fixes can show within weeks, but content and authority take months, so we judge it on the trend.

Each service page lists what’s included, and we agree the details with you before any work starts. Across every service you get one point of contact, tracking set up properly and a monthly report that starts with enquiries. The service pages cover the rest: website design, SEO, Google Ads, social media management, paid social and SendIQ.

You own your website, your domain and your data. For the analytics and advertising accounts we set up for you, you have access throughout, so you’re never locked out of your own numbers. We think that’s how it should be: nobody should need an agency’s permission to see how their own marketing is doing.

You’ll get a monthly report that starts with enquiries: how many, where they came from and what they cost. Rankings, clicks and followers appear only where they explain the enquiries. If something isn’t working, the report says so, along with what we’re changing.

We set up tracking before we spend your money. That usually means Google Analytics 4 and Tag Manager on your website, conversion tracking on every form, call tracking where calls matter, tracking tags on the ad platforms and a link to your CRM where you have one. Each enquiry can then be traced back to the search, ad, post or campaign that produced it.

It comes to you, quickly, and what happens next matters as much as the marketing. A reply that waits a week goes cold, however good the campaign was. We help you decide how enquiries reach you (email, phone or your CRM) and we look at what happens after, because no campaign can fix a reply that never gets sent.